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Services that our policies cover:
Preventive and Corrective Maintenance
Cleaning service and prevention of faults in the computers on site. (Includes testing, cleaning and defragmentation of the hard disk.
System backup files on the device that the client indicates.
Internet
Installing and configuring Internet services
Hardware
Update computer equipment
Installing and configuring hard drives, memory, accessories CD'sy, data backup systems and backup electrical power
Software
Installation of Antivirus
Installing and configuring Windows operating systems and Office in all its versions
Continuity of Operation
Not able to print not enter the network
Do not turn on the computer not able to navigate the Internet
Not able to send and receive email blocked Teams.
The network or the Internet are very slow down a machine
Crashed the server if there is any virus on the computers, etc..
Cost depending on the profile and skills required.
By Event with Current Policy (Business)
Time On-Site Technical Assistance nights, weekends and holidays $ 150.00 (MXN)
Time Technical Support Remote nights, weekends and holidays $ 50.00 (MXN)
Policy Event by without effect (Business)
Time on-site technical assistance Monday through Friday 9 am 5 pm $ 300.00 (MXN)
Time On-Site Technical Assistance nights, weekends and holidays $ 400.00 (MXN)
Remote Support Time Monday through Friday 9 am 5 pm $ 70.00 (MXN)
Time Technical Support Remote nights, week ends and holidays $ 150.00 (MXN)
Formatting and reinstalling computer applications $ 500.00 (MXN)
* Hours: Monday to Friday from 9:00 a.m. 5:00 p.m.
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